Cancellation Policy

At Mocadi, we aim to provide a smooth and reliable shopping experience for all our customers. Please read our cancellation policy carefully before placing your order.

🛒 Order Cancellation by Customer

Customers may request to cancel an order before it has been processed or dispatched for delivery.

Orders Can Be Cancelled:

• Before order preparation begins
• Before the order is dispatched for delivery

Once the order has been prepared or is out for delivery, cancellation may no longer be possible.

⏱️ How to Request a Cancellation

To cancel your order, please contact our support team as soon as possible through:

• Email: support@mocadi.com
• Phone: +230 XXXXXXXX
• Website contact form or live chat

Please provide your:

• Order number
• Full name
• Contact information

💳 Refunds for Cancelled Orders

If your cancellation request is approved:

• Online payments will be refunded to the original payment method
• Refund processing times may vary depending on your bank or payment provider

🚚 Failed Deliveries

Mocadi reserves the right to cancel orders in cases such as:

• Incorrect delivery information
• Customer unavailable during delivery
• Delivery location outside service areas
• Unexpected stock unavailability

Customers will be notified if this occurs.

📦 Product Availability

In rare situations where certain items become unavailable after ordering:

• We may contact you to suggest replacements
• Partial cancellation and refund may be processed for unavailable items

⚠️ Abuse of Cancellation Policy

Mocadi reserves the right to limit or refuse service to customers who repeatedly place and cancel orders excessively or misuse the platform.